Customers’ satisfication is one of the important goals of Siemens

Customers’ satisfication is one of the important goals of Siemens - 

On July 17th, 2014, in Ho Chi Minh City, Siemens held a Customer Day 2014 that attracting more than 200 Vietnamese participants from many industries along electrification and automation fields, with the subject: “Quality and Efficiency”.

President and CEO of Siemens Vietnam Dr. Thai-Lai Pham speaking at the Siemens Customer Day 2014.

At the event, President and CEO of Siemens Vietnam Dr. Thai-Lai Pham emphasized: “Customers are our most important key stakeholder, and their satisfaction is our benchmark. We appreciate their honest and constructive feedback. We are continuously working on strengthening their trust in Siemens, and will do all we can to become the partner of choice for our Vietnamese customers”.

“As for Siemens Vision 2020, our company will position itself along the electrification, automation and digitalization. As of October 1th, 2014, the organization will be streamlined by eliminating one organizational layer and bundling the businesses into 9 Divisions instead of currently 16. Siemens has been present in Vietnam for several decades with a very strong footprint. Together with our Vietnamese customers, we have successfully implemented many key projects supporting the rigorous development of the country’s infrastructure. With the new structure we are now even closer to our customers and can even better serve them”, said Dr. Lai.

Overall image of the Siemens Customer Day 2014

At Siemens Customer Day 2014, Vietnamese customers were provided with Siemens latest innovations in the areas of power transmission and distribution, industrial automation, and building technology. They also had amble opportunities to give feedback about Siemens products and service, as well as to dialogue with Siemens senior experts from Germany and in the region.

With the subject: “Quality and Efficiency”, the event was held with an aim to get closer to Vietnamese customers and to better understand their needs and expectations about Siemens’ products, solutions and service thus being able to provide the best support.

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